Privacy Policy

Eco Salon Supplies ('we', 'our', 'us'). We respect the privacy rights of its online visitors ('you', 'your', 'yours') and recognise the importance of protecting the information collected about them. We provide this statement (the "Privacy Policy") to help you to understand what we may do with any personal information that we obtain from you. This Privacy Policy guides how we collect, store, and use the information that you provide us with.  

We may use your personal information for the processing of orders, payments and provide you with a personalised shopping experience. We will also use your details to fulfill and deliver your orders and manage your account. Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. 

By providing your personal information to us, you signify your acceptance of this Privacy Policy and agree that we may collect, use, and disclose your personal information as described in this Privacy Policy. This Privacy Policy is incorporated into, and part of, the Terms and Conditions which govern your use of the website maintained and operated by https://www.ecosalonsupplies.com.au/ (the "Site"). We will use your information only for the purposes set out below. 

Device Information  

  • Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site. 

  • Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site. 

  • Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels. 

  • Disclosure for a business purpose: shared with our processor Squarespace  

  • You can read more about how Squarespace uses your Personal Information here: https://www.squarespace.com/privacy  

Customer Support Information 

  • Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, PayPal, After pay, ShopPay , Google pay), email address, and phone number. 

  • Purpose of collection: to provide customer support and a great customer experience. 

  • Disclosure for a business purpose: shared with our processor Squarespace.  

Sharing Personal Information 

We share your Personal Information with service providers to help us provide our services with you, as described above. For example: 

  • We use Squarespace to power our website. You can read more about how Squarespace uses your Personal Information here: https://www.squarespace.com/privacy. 

  • . You can also read more about how Squarespace uses your Personal Information here https://www.squarespace.com/terms-of-service  

  • By using or accessing the Squarespace Services, you're agreeing to these Terms, Squarespace Product Specific Terms, our Copyright Policy, our Acceptable Use Policy, and our Data Processing Addendum (collectively, this “Agreement”). 

  • We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful requests for information we receive, or to otherwise protect our rights. 

  • We may use your information for commercial use, such as marketing research, marketing analytics, online /offline promotion, remarketing, or advertising.   

  • We may collect and use your information for commercial purposes on analytics/promotion platforms in Google Analytics, Google Ads, Semrush, Facebook, Instagram, etc.    

  • You may click the links on our website which link to our different brands, such as, Oway Australia, Sophic, Phitofilos, and Leaf Scissors. 

  • You may find more information about how Oway Australia uses your Personal Information here: https://owayaustralia.com.au/ 

  • You may find more information about how Sophic uses your Personal Information here: https://www.sophichaircare.com/

  • You may find more information about how Phitofilos uses your Personal Information here: https://www.phitofilos.com.au/

  • You may find more information about how Leaf scissors uses your Personal Information here: https://www.leafscissors.com.au/  

 

Behavioural Advertising 

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:  

  • We use Google Ads to set up ads to advertise the Site. You can read more about how Google ads use your Personal Information here: https://policies.google.com/privacy?hl=en   

  • We use Facebook to set up ads to advertise the site. You can read more about how Facebook uses your Personal Information here: https://www.facebook.com/about/privacy  

  • We use Instagram to set up ads to advertise the site. You can read more about how Facebook uses your Personal Information here: https://help.instagram.com/519522125107875 

  • We use Hubspot. to send emails to advertise the Site. You can read more about how HubSpot.use your Personal Information here: https://legal.hubspot.com/privacy-policy

  • We use Semrush to help us understand how our customers use the Site. You can read more about how Semrush uses your Personal Information here: https://www.semrush.com/company/legal/privacy-policy/

  • We may use your personal information with your consent to send you marketing materials by email, text, or post ur marketing communications may include the products, services, and other offers of Squarespace.  

  • We share information about your use of the Site and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location). 

  • We use a HubSpot integration on Squarespace to provide a better customer experience. Integrations may change or be added at any time in the future. 

  • You can read more about how HubSpot uses your Personal Information here: https://legal.hubspot.com/privacy-policy  

Automatic Decision-Making 

Our processor Squarespace uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you. 

Services that include elements of automated decision-making include: 

  • Temporary denylist of IP addresses associated with repeated failed transactions. This denylist persists for a small number of hours. 

  • Temporary denylist of credit cards associated with denies listed IP addresses. This denylist persists for a small number of days. 

Please exit the Site immediately if you do not accept this Privacy Policy or are accessing the Site in a country or other territory where the use of the Site is not permitted. 

We may need to update this Privacy Policy from time to time. We recommend that you regularly check this page to ensure that you have read the most recent version. 

Use of cookies on our website  

In common with many websites, we use "cookies" to help us gather and store information about visitors to our Site. A cookie is a small data file that our server sends to your browser when you visit the Site. The use of cookies helps us to assist your use of certain aspects of the Site.  

We may use information from cookies for the following purposes: 

Traffic monitoring, for example, the IP address from which you access the Site, the type of browser and operating system used to access the site, the date and time of your access to the site, the pages you visit, and the Internet address of the website from which you accessed our Site; To recognise repeat visitors for statistical/analytical purposes; or Anonymous tracking of interaction with online advertising, for example, to monitor the number of times that a banner ad is displayed and the number of times it is clicked.  

We may connect the information that we collect through cookies with other Personal Information that you provide to us. Such purposes are: 

To customise or personalise your experience of the Site; for example, so that we can greet you on the site by name; For transactional purposes, such as credit/debit card sales; or To monitor your use of the Site in order to make our communications with you as relevant as possible; for example, by sending you email communications relevant to the parts of the Site that you visit most often or by letting you know about features of the Site that you have not accessed previously.  

We may compile and report to third parties (such as advertisers) aggregate statistics about our users in terms of numbers, traffic patterns, and related site information. If you choose not to receive cookies, you may still use most of the features of our website, including the ability to purchase items. 

Retention 

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information.  

Changes 

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. 

Contact 

For more information about our privacy practices, if you have questions, please contact us by e-mail at info@ecosalonsupplies.com.au or by mail using the details provided below: 

Eco Salon Supplies, 12/87 Webster Road, Stafford QLD 4053, Australia 

Last updated: 04/11/2021